Frequently Ask Questions General Frequently Ask Questions. I've registered but I haven't received a confirmation e-mail? Several reasons are possible. You might have entered a invalid e-mail, your ISP might be slow or at its peak time, or our server might be still processing your information. Please be patient, if no confirmation e-mail is received in 24 hours please contact us. How can I complain or praise a user when I finish a transaction? You can leave a user good or bad comments by going to our Feedback page. Once there type in the User Name, then click the "go" button. Enter feedback in the form provided. Why doesn't my password work? You might have mistakenly entered your password wrong or you might have your Caps Lock on (Capital Letters). Our system uses a case-sensitive password system.  I've forgotten my password. What should I do? Visit our Help area. Our system will e-mail your password to the e-mail address we have on file. This is for your security. How do I change my personal information e-mail, address, phone etc.? Visit our "MyCars area. You can change all your personal information except your User Name. Bidder Frequently Ask Questions. How do I know I won? Our system automatically sends the buyer and seller an e-mail when the auction ends. The buyer and seller then are responsible for making their own arrangements to conclude the deal. This auction merely offers a venue for buying and selling. We will not, nor cannot, be held responsible for lack of performance by any and all parties. We simply provide a place that allows people to buy and sell. However, do let us know of any problems. We can and will banish anyone who abuses this auction. What if I bid and the screen saying that it is under the minimum bid? This means that your bid is below the minimum price the seller is asking for. Just place a bid higher than his starting minimum price.  I bid on an item, but it says that I have been outbid? This means that your bid is lower than another users bid. The higher bid will be accepted until another bid is higher. Usually the other bidder has placed a Proxy Bid. Can I retract my bid once I have confirmed it? Yes, if there is a legitimate reason. Visit our  MyCars area an explanation is required. Fill out the form and submit your request. The bid may be placed back on the item by Auction Administrator if we feel that the explanation was not legitimate. I've made a bid on a item, but it has not appeared in the listing. The reason could be that your web browser might have cached that page. Which means that it has the page in a cache directory on your computer. Simply click the reload button for your browser.  What if I am the high bidder, but I haven't heard from the seller? Usually there is a 3 day time period in which the seller and buyer must be contacted. But if for some reason, the seller does not reply to your e-mail, then you can give them a call. If that doesn't work then we sincerely regret that the auction could not be completed. Then the worst case scenario is to leave the seller a bad comment in our Feedback area. Seller Frequently Ask Questions. I added a listing, but I don't see it? Your listing has been added, but sometimes our system is busy and it can take approximately 30 minutes to be updated. Can I add more information to my item after placing it for auction? Of course! You can add information to your listings by going to the MyCars area to add the information to and click on the Seller add to Description.  What should I do if the high bidder does not want to pay for the item? If you have contacted the bidder and he has returned an e-mail saying that he is unable to complete the auction. Then you can view your items html in the previous auctions page. Then e-mail the next highest bidder to see if he or she is interested.  What is a Reserve Price? The price at which the Seller is obligated to sell the car. Reserve prices are set by the seller, are optional, and act to protect the seller's financial interest in the car the seller is selling. While the Reserve Price is not made public, bidders can tell if it has been met by looking to see  if the "Reserve is met" below the price . If the highest bid is below the Reserve Price, the Seller may, at his discretion, sell the car at that price, but is not obligated to do so. What if I was the high bidder, but it did not meet the Reserve Price? It is up to the seller if he or she wants to sell the item at the highest bid since the reserve price was not met. How can I end my auction early? If no bids have been placed, go to the the MyCars area. On the left hand side of the page. Click on delete auction. How to bid Register: To start bidding, you'll first need to Register as a  member. Then you're ready to begin. Here's what to do: When you see an item your interested in, click on it for the full description and image. Bidding: Once you have found an item you would like to bid on, scroll down on the listing page until you see the bidding section. It will ask for your User Name, Password and the amount of your bid. You can also choose to use a proxy bid. Click on "Review Bid" when you are finished. Review Bid: Carefully review the item that you are bidding on and how much you have agreed to pay for it, then click on the "Place Bid" button to finalize your bid. You will immediately see whether you are currently the high bidder.  After placing the bid: While you are waiting for the auction to finish (this may take several days), you will receive an automatic e-mail informing you whether you have been outbid by another bidder. Be aware that some bidders wait until the last minutes to place their bids. Raising your bid: To raise your bid, go down to the "Place Bid" input box on the item you wish to place your higher bid on (below the item's description) and enter your User Name, Password and your higher bid. Click on "Review Bid" when you are finished. Carefully review the item that you are placing the higher bid on and how much you have agreed to pay for it, then click on the "Place Bid" button to finalize your higher bid. You will immediately see whether you are currently the high bidder.  Winning the auction: If you are the highest bidder when the auction ends, you and the seller will receive an automatic e-mail. You must contact the seller within three business days. You are under contract to pay him or her the amount of your bid and any other expenses (if any that were mentioned in the item listing page). The seller is also under contract to send you the item upon payment receipt. Definition of terms: Proxy Bid: Proxy bidding is letting our system bid for you automatically. Think of Proxy as someone who watches the auction while your busy doing other things. You activate Proxy by entering the highest amount you are willing to pay for an item in the "Place Bid" box. The system will then bid for you, bidding only enough to make you the high bidder. If someone exceeds that bid, our Proxy places another bid for you and so on up to the maximum amount you've specified. Under no circumstances will Proxy ever bid MORE than you said. The system will send you an e-mail about an outbid and you can give Proxy a few more bucks to play with, if you like. Just enter another Proxy bid amount. Reserve Bids: Our system supports Reserve Bid. Some auctions may be ran with Reserve Bid. The reserve price is the lowest price at which a seller is willing to sell their item. The reserve price is never disclosed to bidders. A seller might specify a reserve price if he or she is unsure of the real value of his or her item and would like to reserve the right to refuse to sell the item if the market value is below a certain price. During an auction, an annotation will be displayed in the item information screen if the seller has specified a reserve price. The seller may specify a reserve bid when they list an item. This price should be above the minimum bid price. If a bidder has authorized a Proxy Bid that is equal to or greater than the reserve bid, then the item will be sold to that bidder at the reserve price at the auction's closing. Auction Tips For Buyers! Tips for Buyers: Get the most out of your bidding experience. Check out the suggestions gathered from other experienced buyers: 1.  Know The Item You Are Bidding On! If a description of an item is unclear, be sure to clarify the description with the seller before you bid. Please also note that it is up to the sellers to select their own payment options and by bidding on an item, you are agreeing to these terms.  It is the bidder's responsibility to make sure that payment terms are clearly understood up front. If you're not sure what an item is worth, do a little research before you decide what you're willing to pay. 2.  Check The Seller's Reputation! The number in parentheses next to a bidder's or seller's User I.D. is that person's feedback rating - a tally of the comments other users have submitted about this seller. To view a sellers or bidders feedback record, just click on the link "view seller's feedback" on the item description page of the item you are interest in placing a bid on. This will automatically bring up the feedback record on the seller of that item. If you want to view the feedback on any auction member, you can do so by visiting the following link: feedback If you have a consumer complaint or need to obtain information on a company, you can visit the  http://www.BBBonline.org, or other state and local consumer agencies. 3.  Proxy Bidding! First, you specify the maximum amount you want to bid. That amount is kept secret and is your proxy bid. The system will bid on your behalf as the auction proceeds, bidding only enough to outbid other bidders.  If someone outbids you, the system immediately increases your bid. This continues until someone exceeds your maximum bid, or the auction ends, or you win the auction! Plus your proxy will never exceed what you're willing to pay for the item. 4.  Make Note Of Auction Details! Be sure to make a note of auction information. That way, you can contact the seller right away to complete the transaction if you're the high bidder. You'll need: The seller's user ID and email address The auction item number The item description And the time, date and price you bid on the item 5.  Protect Yourself Make sure the item you are bidding can be lawfully purchased in your area. The Consumer Product Safety Commission occasionally bans sales of goods that may be dangerous to consumers. Remember, we are only a venue and we do not guarantee the ability of a seller to complete the transaction or the quality of the items. If you feel at all unsure about a transaction, ask the seller to use escrow for the payment. Escrow Overview- What is Escrow? Escrow is when a buyer places money in the custody of a trusted third party. The money is then paid to the seller once a specified set of conditions are met. How does it... Negotiate escrow terms with the seller before you place a bid. 7.  Be Courteous to Other Users Treat everyone with the courtesy you expect to receive. When you send an email, take the time to write in complete sentences, with a salutation and closing. Those little touches make all the difference! Terms & Conditions! Please read and familiarize yourself with our Terms & Conditions which outlines our policies and terms of use. Placing Bids On Auctions! To enter a bid on an item for auction, you must first register.  After the registration process is complete, you can place a bid on any item up for auction by following the steps below: Click on the link to the item you are interested in placing a bid on.  This should bring up the item description page for the item. Before entering your bid, take a brief moment to review the seller feedback record.   After reviewing the seller's feedback record, click on the "Bid Icon" located to the left of your screen.  This should take you directly to the bidding section of the item. After arriving, enter your User Name, Password, and your bid amount. When done, click the "Review Bid" button to review the bid you just submitted.  If all is OK, submit your bid. The binding contract of the auction is between the winning bidder and the seller. Please bid carefully! Once you make and confirm a bid, you can't withdraw it unless: The seller materially changes the description of the item after your bid The amount of your bid was clearly a typographical error Other exceptional circumstances; however, you can't back out because you decided to bid on another item, decided you couldn't really afford it, or changed your mind. Please note that it is up to the sellers to select their own payment options and by bidding on an item, you are agreeing to these terms. It is the bidder's responsibility to make sure that payment terms are clearly understood up front.   The Different Types Of Auctions! Reserve Price Auctions: A reserve price is set by a seller who will not sell below a certain price. Bidders know there's a reserve price, but they do not know what it is. In order to win the auction, a bidder must meet or exceed the reserve price and have the highest bid. If no bidders meet the reserve price, neither the seller nor the high bidder are under any further obligation. Deal or No Deal Auction: Deal or No Deal Auctions give consumers the ability to make an offer for a particular car at a price that is below the Reserve and last bid. The consumer can tell the dealer/consumer that is selling the car what they are willing to pay for the car, the dealer can say "Deal or No Deal" back to the bidder via email or phone. If the dealer or seller takes the "Deal" the bidder must buy that car at the offer price. More questions? Please email us at: customerservice@ibidmotors.com